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Support
SpacePlan’s support and customer service
philosophy is geared towards a long term commitment
to our clients. We take pride in providing
superior quality service by our highly trained
staff. At SpacePlan, we continue to experience
one of the highest customer retention ratings
and lowest employee turnover in the industry,
resulting in our ability to consistently provide
quality support and build long-term relationships.
We provide several tools to request support.
Project Manager.
A dedicated Project Manager provided to each
Client to handle any service needs.
eCRM. A web-based
customer request tool is available 24/7 to
log any issues, schedule tasks, or submit
suggestions to our support and development
team. It’s an easy way to track requests
through their completion. Call your Project
Manager to set up an account.
Web support.
Through a secure web connection our application
support team can see exactly what is on your
screen. This can help to pinpoint the problem
quickly. Again, call your Project Manager
to set up an account.
Onsite support.
Our Project Managers and technical staff can
schedule onsite support if the complexity
of the problem requires hands-on attention.
Phone support.
We are available over the phone to answer
any questions or troubleshoot any issues.
Just call 214.580.2085
Call Center.
A dedicated call center can be utilized for
support or day to day request management.
Application Management.
We provide day to day data entry, reporting
and management for your CAFM, CMMS and Move
Management solution. |
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