SoftWrench is a customer branded facility portal that enables you to link and exchange information between multiple facility applications for single or multiple facility locations. softWrench also provides a single point of entry for facility related information, applications and requests.

Features:

• Meeting Your Needs. As a scalable solution, softWrench can grow to meet your needs. With its open integration with other systems including Work Order Manager, MAXIMO, Mobile Suite, eMAC Move Manager, and Aperture, it allows you to expand when you need to without losing critical facility data or requiring duplicate entry.
• Work Order Manager. Users can enter facility work requests, dispatch work orders and create facility reports on all activities. All users can track their work orders anywhere, anytime they have access to the Internet or corporate intranet.
• Extensive Reporting. Standard and advanced reports are available to Operators, Administrators, and Managers. There are hundreds of report query options. Queries can be saved for quick access and can be shared with other users who need to view the same reports.
• Easy Implementation. Supply and Service makes the implementation as easy as possible. A dedicated Project Manager walks you through the process. Shell templates get your information loaded quickly.
• Improve Customer Satisfaction. On-line Customer Satisfaction Survey.

• Improved Service. softWrench promotes accountability and improved service levels by assisting and automating the dispatch process, and provides accurate and predetermined instructions. By automating requests, and giving direct access to information, response time decreases.
• Lower Operating Costs. softWrench improves operation efficiencies by providing your team with accurate information the first time. This allows you to process and manage internal and external resources effectively, including labor, time and estimated actual costs.
• Reduction in service response times.
• Reduction in paperwork.
• Increase in staff productivity.
• Integrates internal technicians and external vendors.
• Full integration with MAXIMO and eMAC Move Manager.